Support Center

Unrivaled support quality only from THC

Every support representative in THC regardless of department is trained and briefed to give you the best hosting support experience. They are not just there tohelp you, but they also ensure satisfaction. No wonder why our existing customers love us, our dedicated customer support service is the best!

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Levels of support

Scope and Features of Support
Level 1 Support

Live Chat Support

  • H-Sphere Control Panel problems and issues
  • Basic web applications installation problems (WordPress, Joomla, among others)
  • Pending ticket inquiries and follow-ups
  • Pricing and hosting discount inquiries
  • General technical support
Level 2 Support

Trouble Ticket Support

  • Integrated with H-Sphere control panel
  • Cloud hosting account issues
  • Advanced application issues involving configuration, codes and scripts
  • Database configuration and connectivity issues
  • Server configuration requests and reboots (for Cloud Server customers)
Level 3 Support

E-mail Support

  • Cloud Server configuration issues
  • Cloud hardware maintenance
  • Billing issues
  • Administrative contact (Please check our Contacts page for email support)
 

Phone Support (see header)

  • Pre-sales and Sales for all Cloud Computing products
  • Level 1 Support (i.e., same coverage of support with Live Chat)